Shipping policy

Shipping Policy Processing

Time All orders are processed within 2–5 business days after payment confirmation. Orders are not processed on weekends or public holidays. Shipping Times We ship internationally from our fulfillment partners. Estimated delivery times:

 - Europe (EU): 7–14 business days

 - United States: 7–15 business days

- Australia & Rest of World: 10–20 business days

Delivery times are estimates and may vary due to customs clearance, carrier delays, or peak seasons. Shipping Costs - Free standard shipping on all orders Order Tracking Once your order ships, you will receive a confirmation email with a tracking number. Please allow 3–5 business days for tracking information to update.

Customs & Duties Orders shipped within the EU are not subject to additional customs duties. For orders outside the EU, import duties and taxes may apply upon arrival in your country. These charges are the responsibility of the customer unless otherwise stated. Lost or Delayed Packages If your package has not arrived within 30 days of the estimated delivery date, please contact us at ptchadie1992@gmail.com and we will investigate promptly. Wrong Address Please ensure your shipping address is correct at checkout. SilkSkin Naturals is not responsible for orders delivered to an incorrect address provided by the customer. Contact: ptchadie1992@gmail.com SilkSkin Naturals, Hölderlinstrasse 18, 72074 Tübingen, Germany