Shipping policy
Processing Time All orders are processed within 2-5 business days after payment confirmation. Orders are not processed on weekends or public holidays.
Shipping Times We ship internationally from our fulfillment partners. Estimated delivery times to the United States:
- Standard Shipping: 7–15 business days
Please note that delivery times are estimates and may vary due to customs clearance, carrier delays, or peak seasons (holidays, sales events).
Shipping Costs
- Free standard shipping on all orders
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order at any time via the link provided. Please allow 3-5 business days for tracking information to update.
Customs & Duties SilkSkin Naturals ships internationally. Your order may be subject to import duties and taxes upon arrival in your country. These charges are our responsibility.
Lost or Delayed Packages If your package has not arrived within 30 days of the estimated delivery date, please contact us at [your support email] and we will investigate and resolve the issue promptly.
Wrong Address Please ensure your shipping address is correct at checkout. SilkSkin Naturals is not responsible for orders delivered to an incorrect address provided by the customer.
For any shipping questions, contact us at: [your support email]