Refund policy

Refund & Return Policy

Right of Withdrawal (EU Customers)

In accordance with EU consumer protection law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To exercise this right, contact us at ptchadie1992@gmail.com within 14 days of delivery. Refunds will be issued within 14 days of receiving the returned item.

Note: The right of withdrawal does not apply to opened cosmetic/hygiene products for health protection and hygiene reasons, unless the product was defective. 90-Day Return Policy If you are not completely satisfied with your SilkSkin Naturals products, we accept returns within 90 days of the delivery date.

Eligibility for Returns To be eligible for a return, items must be: - Unused, unopened, and in their original packaging - Accompanied by proof of purchase (order number or receipt) For hygiene and safety reasons, opened or used skincare products cannot be returned, unless the item arrived damaged or defective. Damaged or Defective Items If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery at ptchadie1992@gmail.com with a photo of the issue. We will send a replacement or issue a full refund at no cost to you. Allergic Reactions If you experience an adverse reaction, please stop use immediately and contact us. We will review your case and offer a store credit or refund on a case-by-case basis.

How to Initiate a Return

  1. Email us at ptchadie1992@gmail.com with your order number and reason for return.
  2.  We will provide return instructions within 2 business days.
  3. Once we receive and inspect the item, your refund will be processed within 14 days to your original payment method. Non-Refundable Items - Gift cards - Items marked as final sale - Opened skincare products (unless damaged or defective) Shipping Costs Return shipping costs are the responsibility of the customer, unless the return is due to our error (damaged or wrong item). Contact: ptchadie1992@gmail.com SilkSkin Naturals, Hölderlinstrasse 18, 72074 Tübingen, Germany