Refund policy
90-Day Return Policy
We want you to love your SilkSkin Naturals products. If you are not completely satisfied with your purchase, we accept returns within 90 days of the delivery date.
Eligibility for Returns To be eligible for a return, items must be:
- Unused, unopened, and in their original packaging
- Accompanied by proof of purchase (order number or receipt)
For hygiene and safety reasons, opened or used skincare products cannot be returned, unless the item arrived damaged or defective.
Damaged or Defective Items If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery at [your email] with a photo of the issue. We will send a replacement or issue a full refund at no cost to you.
Allergic Reactions We carefully formulate our products with natural ingredients. However, if you experience an adverse reaction, please stop use immediately and contact us. We will review your case and offer a store credit or refund on a case-by-case basis.
How to Initiate a Return
- Email us at [your email] with your order number and reason for return.
- We will provide return instructions within 2 business days.
- Once we receive and inspect the item, your refund will be processed within 5-7 business days to your original payment method.
Non-Refundable Items
- Gift cards
- Items marked as final sale
- Opened skincare products (unless damaged or defective)
Shipping Costs Return shipping costs are the responsibility of the customer, unless the return is due to our error (damaged or wrong item).
For any questions, contact us at: [your support email]